Last updated: 07/01/2020
Thank you for shopping with us!
Before you proceed with your order, please take note of the following:
Payments made in this TeamSite are handled by a service called Stripe. Charges made to the cardholder will appear in the billing statement as "Chaos TeamSites".
This is expected behavior: this "recurring" designation is necessary to save [your] customer's payment information for future use without re-entering their CVC code each time. The "recurring" flag does not necessarily indicate the customer is subscribed to a recurring billing plan, only that the card was saved for future charges.
Due to PCI compliance, Stripe* cannot store CVC codes on our servers. Payments made with saved payment information are marked as "recurring" to inform card-issuing banks why charge requests are missing that information. This increases the likelihood that the charge will be approved, as it tells the bank that the CVC code isn't present because the payment information was stored for recurring use.
Source:
https://support.stripe.com/questions/non-recurring-charges-show-as-recurring-on-customer-bank-statements
* Stripe is the payment processing partner of this TeamSite.
Your payment information is saved in case of future order changes.
If a refund is necessary in the future, having your payment information allows us to refund the amount back to your card.
In case of order changes, such as additional items or item exchange, having your payment information allows us to correctly charge you the price difference if necessary.
Change requests are subject to approval and are granted on a case to case basis.
We encourage you to review your checkout cart summary before confirming your order.
After confirming your order, you may still request order changes.
These changes are allowed free of charge as long as production has not started*:
* All items sold are made to order. Thus, even if the requested change falls within the allowed changes, an ordered item that has already undergone production cannot be changed anymore.
The changes that are not allowed are:
To request for an order change, please contact us immediately through the email address listed at the bottom of your order confirmation email, including your order ID and the changes requested.
Once we receive your change request, we will notify you that we have received your request. We will immediately notify you on the status of your change request.
Once your change request is approved, you will receive a new order receipt showing the changes you have requested. If a change in the total applies, the difference in the amount will be immediately refunded or charged to the credit card you provided upon checkout. We will notify you with your new estimate shipping date.
You will be responsible for paying for your shipping costs for exchanging your item. Shipping costs are non-refundable.
Return and refund of non-defective items are not allowed. All TeamSite items are made to order.
Return and refund for defective items are allowed. Return and refund requests for defective items are subject to approval.
To be eligible for a defective item return:
To return a defective item, please contact us through the email address listed at the bottom of your order confirmation email, and include your order ID, the reason for the refund, and photos of the defective items.
Once we receive your return request, we will notify you regarding steps on how to return the item.
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your returned item after inspecting the item.
Once we verify that the item is defective, we will notify you when a replacement or a refund for that item will be shipped out to your address.
You may request for a partial refund for defective items. A replacement will not be sent in this case.
You will not be granted a full refund if there are items in your order that are non-defective.
To request a refund, please contact us through the email address listed at the bottom of your order confirmation email, and include your order ID, the reason for the refund, and photos of the defective items. Refund requests are subject to approval and are granted on a case to case basis. A refund reason is definitely required.
Once we receive your refund request, we will notify you that we have received your request. We will immediately notify you on the status of your refund request. Please note that in the case of partial or full refunds for defective items, a replacement item will not be sent.
Once your refund request is approved, we will initiate a refund to your credit card. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
A dispute (also known as a chargeback) occurs when a cardholder questions the payment with their card issuer or bank. A $15.00 dispute fee (for users in the United States) may be charged.
To avoid disputes and dispute charges, it is best to contact us before filing a dispute with your card issuer or bank.
If you have any questions, please contact us through the email address listed at the bottom of your order confirmation email.